As an HP Printer user, you may encounter technical glitches and issues that can disrupt your printing tasks, affecting the performance of your printer. There can be several reasons why your HP printer may stop behaving normally. The most common error message we are going to discuss right now with your HP printer is the "Printer Carriage Jam Error" or "Paper Jam" Issue. This is the most common problem with HP printers, which most of us have probably encountered several times already.
Some errors can be quickly fixed, but others need technical troubleshooting. For major problems, consult a technician for efficient and cost-effective solutions. If you want to hire experts to “Fix the HP Printer Carriage Jam Issue”, contact our 123 Com Setup Team and chat with professionals to ask them to fix the issue with their years of experience and technical know-how.
Steps to Fix an HP Printer Carriage Jam Issue
If you want to troubleshoot your printer and clear the cartridge jam yourself, 123.hp.com/setup can help you and guide you through the proper steps. Learn how to fix a Carriage Jam in your HP Printer.
We have compiled the best fixes to clear this notorious printer problem. Let’s start.
Step 1- TURNING OFF AND ON YOUR HP PRINTER
The simplest method to fix the paper jam issue with your print machine is by pressing the power button to turn the printer “OFF” and then waiting for a minute.
After some time, again press the power button to turn the printer “ON”. Print a self-test report to check for errors.
If the cartridge jam message remains on the display, proceed to the next step.
Step 2- REMOVE ANY JAMMED PAPER THROUGH THE REAR ACCESS DOOR OF THE PRINTER
To clear a paper jam, open a rear access door by gently pressing the left side door towards the right, and remove the door by sliding to the left.
Now carefully remove the jammed paper, including any torn pieces, from the roller.
After that, replace the rear access door again.
Reconnect the power cord and turn on the printer to check for the error.
Step 3- MAKE SURE THAT THE PRINT CARRIAGE CAN MOVE FREELY
Press the Power button and turn on your printer.
Now, disconnect the power and USB or Ethernet cables from the rear of the printer without turning off the product.
Check for any torn paper or other foreign objects that might be restricting the carriage.
Remove any loose paper or obstructions carefully and make sure that the carriage can move freely across the width of the product by gently pushing the carriage back and forth.
After that, close the carriage access door, reconnect the power cord and wall outlet, and turn on the printer.
If a self-test report can be obtained, there is no need to continue troubleshooting.
Step 4- REMOVE AND REINSTALL THE PRINT CARTRIDGES
If you have placed or installed the cartridges wrongly, the carriage jam error will be shown.
To remove the cartridges, open the cartridge access door, press down on the top latch to release it, and push down to pull it towards you out of its slot.
Now, check the obstruction around the carriage and remove them.
To reinstall the cartridges, slide them slightly upward into the empty slot, and then gently push them forward until they snap into place.
Press down on the cartridge latch and close the carriage access door. Now take the self-test report to check for errors.
Step 5- PLUG THE HP PRINTER DIRECTLY INTO A WALL OUTLET
To make sure that the power source is functioning correctly, disconnect the power cord from the back of the printer and from the power strip or surge suppressor.
Now, plug it directly into the wall outlet.
Reconnect the power cord to the back of the printer and then turn it on.
Take the self-test report.
If it successfully prints, then there is no problem with the print carriage.
Step 6- ERFORM A POWER RESET
To perform a power reset on your HP printer, disconnect the power cords from the back of the printer and from the electrical outlet that keeps your printer turned on.
Now, wait for approximately 15 seconds to reconnect the power cord again.
Turn on the power button and obtain a self-test report.
If the self-test report prints successfully, your issue may be resolved.
If you experience a different issue, contact the 123.hp.com/setup support team.
Step 7- SERVICE THE PRINTER
Never be late to bring your faulty HP printer for service if the issue persists after completing all the above steps to fix the Paper Jam issue. It can be possible that your HP printer is showing the paper jam issue, however, there might be some other technical default that you cannot recognize. So, at this time, taking your printer to the technician will not only save you time in dealing with the problem, but the real cause that is hampering the productivity of your device can also be obtained.
Get Guided Help for HP Printer Carriage Jam Troubleshooting
There are instances when printers encounter problems such as print carriage jam or paper jams, which can be frustrating and disrupt your workflow. Resolving these issues efficiently can be challenging for many users. For the most effective printer solutions, you can reach out to 123.hp.com/setup or 123 Com Setup and dial their toll-free number. By doing so, you will be promptly connected with certified and knowledgeable engineers who will provide immediate guidance and assistance to resolve these issues effectively and efficiently.